Who’s Job is it? Human-Centric Innovation in a Digital World

Essentially, every business decision, at its core, is about improving human lives. Yet, in the rush of digital transformation and the rapid rise of generative AI, organisations often prioritise optimisation and technology adoption over the human element. In this interactive workshop, Tiarma will guide participants through a collaborative exploration of how to strike the right balance between technology and humanity in their own businesses.

Using real-world cases from participants, the session will focus on creating templates to determine which tasks are best suited for software, which should be handled by AI, and which will always require the unique touch of human creativity and empathy. Together, we’ll uncover how to design processes that not only leverage cutting-edge technology but also prioritise the human experience.

The Why:
In an era dominated by technological advancements, it’s easy to lose sight of the human element that drives business success. This workshop is a reminder that technology should serve people, not the other way around. By understanding where humans excel and where technology can enhance efficiency, businesses can create more meaningful and sustainable solutions.

Key Takeaways:

• A framework for determining which tasks are best suited for software, AI, or human expertise.
• Strategies to ensure technology adoption enhances, rather than diminishes, the human experience.
• Insights into designing processes that balance efficiency with empathy and creativity.

This session is for... you if you’re navigating digital transformation, exploring AI integration, or simply seeking to ensure your business remains human-centric in a tech-driven world. Whether you’re a decision-maker, a team leader, or an innovator, this workshop will equip you with practical tools to align technology with humanity.