From 1980 to 2080: Boldly Creating the Bank of the Future

ING Belgium is currently undergoing perhaps one of the boldest transformations currently on the Belgian market – the New Banking Platform program. The program aims to transform ING Belgium out of its legacy, COBOL environment to modern, modular solutions that meet the needs of a bank of the future. The journey is colossal, transforming all parts of the core banking system, payments, cards and collections over the course of the next 8 years. Lucy Shenton, Head of Transformation and New Banking Platform, shares her reflections on the journey: the approach, key lessons learned on how to implement such a major program while not impeding the business of the bank, and looking forward to key challenges on the horizon.

Key Takeaways:

• Embed the execution into the tribes, but with an independent steering function
• Modularize the effort as much as possible for iterative, independent deliveries
• Tactically scope and pair execution to realize business value along the way