Speaker Profiles

As the CDIO of SkyTeam Alliance, Laura is responsible for overseeing all digital and technology products and processes for the alliance. This includes driving innovation and technology strategies that enhance the operational efficiency, customer experience, and overall business outcomes for all our member airlines. Her focus is on integrating cutting-edge digital solutions and ensuring that SkyTeam provide their passengers and staff with seamless, efficient, and impactful services.

In her previous role as Director of CX Innovaton and Tech Strategy, Laura led the vision to elevate the voice of the customer across the airline and our joint venture (JV) partners. She utilized innovative technologies like machine learning, AI, and qualitative data from customer verbatims to create personalized, differentiated experiences for international travelers. Working closely with JV partners, she co-designed solutions that enhanced customer interactions and helped Delta solidify its position as the best in the industry within these partnerships.

With a proven ability to leverage data, Laura drove strong results by bridging technology with relationships. She influenced cross-functional teams and JV partners to collaborate, focusing on the needs and desires of our international customers, which helped shape strategies to deliver superior experiences.

Laura has always been passionate about Diversity, Equity, and Inclusion (DE&I) initiatives, serving as the Vice President of the SHE Business Resource Group at Delta and a member of the International DE&I Steering Committee. Additionally, Laura has mentored numerous rising corporate stars, helping guide their careers while championing DE&I values within the organization.

Laura holds a BA in Sociology from Central Michigan University and an MS in Informatics from Northwestern University. Lifelong learning is a priority for her, and she constantly seeks new skills—whether it’s learning a new sport, improving her watercolor painting, or simply enjoying life with her husband, Michael.