Speaker Profiles

Merel Donkers is AI Channel Innovation Lead at PostNL, where she is responsible for identifying, developing, and implementing innovative AI solutions to enhance customer interactions. With a strong focus on Conversational AI, she works at the intersection of technology, user experience, and responsible communication. Her mission is to make digital interactions more efficient, accessible, and human-centered.

Beyond her role at PostNL, Merel writes a blog on AI innovation, where she explores emerging technology trends across sectors, aiming to make complex developments understandable and relevant for a wider audience