FAQ

Q: How do I register? 

A: If you are interested in attending the 2018 conference, please click here to register.

A2: For group discounts please contact Sana Haq at sana@maddoxevents.com

Q: What will you send me once I have registered?

A: You will receive an email confirmation. Your badge will be printed on site, please bring your email confirmation.

Q: Where can I get the conference programme information?

A: The show has several conference streams on both days. The 2018 conference programme is available here.

Q: Will the presentations be available to view after the show?

A: Recording of the sessions will only be available if you are a Gold ticket holder. If you are not a Gold ticket holder please contact Sana at sana@maddoxevents.com to purchase the on-demand recordings of the presentations.

** Please note the workshops are NOT recorded.

Q: How do I sign up for the workshops and seminars?

A: If you have a gold pass, you will be able to book workshops and seminars via the event app from 14 November. You will receive an email notifying you of this.

If you have a silver pass, you will be able to book from 21 November. If you would like to upgrade to a gold pass for €75 to get early access, please contact Sana Haq at sana@maddoxevents.com

Q: Where can I get a list of exhibiting companies?

A: A full list of the 2018 sponsors & exhibitors is available on this website, click here to view now.

Q: How do I get to the venue?

A: See here for different ways of getting to the venue.

Q: Can I get discounts on the hotels and flights to Amsterdam?

We have partnered with Event Express to provide discounted hotel accommodation for delegates at the event. Simply book here to see what is available.

You can also get up to 15% off on fares from Air France, KLM & their code-shared flights worldwide to Amsterdam. This is valid from 21st Nov - 6th Dec and can be booked here.

Q: Can I bring my children? 

A: No, there is strictly no admittance to minors or anyone under-18, as we are not covered by insurance. Please make alternative childcare arrange, there are no creche facilities at RAI, Amsterdam.

Q: Are students allowed access? 

A: Yes.

Q: What is the schedule for the day of the event?

A: Please refer to the agenda here.

Q: I work for a charity/ non-profit organisation, can I receive a discount on my ticket?

A: Please contact Sana Haq at sana@maddoxevents.com

Q: I can no longer attend the event, can I receive a refund?

A: A refund is applicable if you cancel within 30 days prior to the event.

Q: I am no longer available to attend the event, can I transfer my ticket to someone else?

A: Please contact Sana Haq at sana@maddoxevents.com

Q: Is there a dress code?

A: There is no specific dress code. We encourage attendees to wear whatever they find most comfortable, although most people joining us tend to opt for the smart casual approach.

Q: Will food be provided?

A: Light refreshments throughout the day including tea and coffee will be provided. Lunch will be available to purchase at the RAI.

Q: Is there disabled access?

A: Yes there is disabled access throughout the area – please contact Sana Haq at sana@maddoxevents.com for further information.

Q: I’m a member of the press, can I register for a press seat.

A: Yes please email ella@maddoxevents.com for more information.